|
|
 |
 |
|
|
| |
Multi-language & multi-platform QA
Who
The client was one of the largest Internet security and vulnerability
management companies that provide real-time security patches
and content updating to millions of client nodes worldwide.
What
When the client was considering different strategies to expand
globally, it had to consider multi-language support as well
as its ability to meet the various Service Level Agreements
(SLA¡¯s) for different regions of the world. The company did
not have enough resources to establish QA and service centers
around the world. The client was looking for a one-stop service
center that could handle multi-language QA support and deliver
a cost-effective solution that could meet the SLA¡¯s that the
client had in place with their customers.
Solution
BizSmooth worked with the client to ensure that the solution
met both their budget and business requirements. We built
a secure OTC (Oversea Testing Center) in Shanghai, and staffed
it with both linguistic personnel and QA engineers to perform
multi-lingual testing. We organized the staff into different
teams to maximize utilization for the different platforms
and languages. Currently we are building and testing patches or
updates in French, German, English, Spanish, Chinese Simplified,
Chinese Traditional, Chinese Hong-Kong, Japanese, Korean, Dutch,
Finnish, Swedish, Czech, Danish, Russian, Norwegian, Hungarian and
Italian on Windows OSes, NetWare, Redhat Linux, Redflag Linux, SuSE Linux,
Apple MAC OS X, IBM AIX, Sun Solaris and HP-UX.
Benefits
Working with BizSmooth, the client was able to:
 Save over
60% from the original budget for international QA and updating.
Consistently
meet and exceed the required SLA of delivering patches within
a 48-hour time frame.
Consolidate
all the required resources in one place for easy management
and secure.
|
|
|
|
